--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile - Intune for iOS v19.3.1 # Now Mobile - Intune for iOS v19.3.1 {#ariaid-title1} Release version: Mobile Updated March 11, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile - Intune for iOS v19.3.1 The iOS v19.3.1 release of Now Mobile for Intune addresses various issues and enhances the overall application performance. Users can download the latest version through the Apple App Store and access a demo using a demo account available post-download. Show full answer Show less ## Key Features * **Issue Fixes:** This release corrects specific problems affecting user experience, including message labeling for the Virtual Agent, navigation issues, and hyperlink errors. * **Enhanced Functionality:** Improvements include better handling of push notifications and corrected rendering of items in the app. ## Key Outcomes Users can expect a smoother experience with the Now Mobile app, as reported issues have been resolved. Key fixes include: * Correct labeling of messages sent by the Virtual Agent. * Resolved navigation errors when interacting with external URLs via push notifications. * Improved screen updates when navigating between web segments within the app. * Correction of rendering issues for space booking in desk reservations. * Resolution of authentication errors encountered during login. * Fix for errors when selecting external hyperlinks provided by the Virtual Agent. * Handling of push notifications with internal links to correctly open the intended screen. Overall, users can expect a more reliable and efficient mobile experience with this update. The iOS v19.3.1 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-intune-ios-v19-3-1__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-intune-ios-v19-3-1__xnx_lzn_1tb} {#nowmobile-intune-ios-v19-3-1__table_uw1_y14_31c__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile iOS PRB1843809 | Messages sent by Virtual Agent are not labeled correctly | Admins can configure a name of their choosing for the Virtual Agent. Messages from the Virtual Agent should be sent by the configured name. Instead, they are sent by 'Virtual Agent'. | | | Mobile iOS PRB1849703 | External URLs can't be opened via push notification | When the user selects a push notification that contains an external URL, they observe an error instead of being navigated to the URL. | | | Mobile iOS PRB1844219 | The Now Mobile App screen does not update when navigating multiple web screen segments | The Now Mobile Screen segment does not update to the user's selection when navigating between web browser screens in a record screen. | | | Mobile iOS PRB1854874 | ItemView is rendered incorrectly if ViewGroup has a background image with an empty URL | When booking a desk, a selected space tile is grayed out when selected in map view. | 1. Log in to Now Mobile. 2. Select Make a reservationDesk bookingBrowse all. 3. Select a building and floor. 4. Select a space on the map. {#nowmobile-intune-ios-v19-3-1__ol_g4r_jll_m2c} Expected behavior: The tile shows details of the space selected. Actual behavior: Notice that the space tile is grayed out when selected. | | Mobile iOS PRB1855927 | Authentication errors appear upon logging in to mobile app | The user observes 'No Data Available' and 'Agent.AuthenticationError Error 3'. | 1. Log in to the app. 2. Clear the authentication tokens in Settings to force token errors. {#nowmobile-intune-ios-v19-3-1__ol_pgx_pll_m2c} Observe the authentication errors on ALPs. | | Mobile iOS PRB1847104 | An error appears when the user selects an external hyperlink returned by Virtual Agent (VA) | The user must navigate back from the error screen to access the chat. | Prerequisite: Virtual Agent is configured for the Now Mobile app and a topic that returns an external hyperlink. 1. Log in to the Now Mobile app 2. Navigate to the launcher tab/screen where the bot is configured. 3. Start a conversation with the bot. 4. When prompted, select the option to call the topic returning hyperlink. 5. Select the hyperlink. 6. Return to the app. {#nowmobile-intune-ios-v19-3-1__ol_nl3_tll_m2c} Expected behavior: The user lands on the Virtual Agent chat screen. Actual behavior: The user observes a screen with the error 'Frame load interrupted'. | | Mobile iOS PRB1863121 | A push notification with universal links doesn't open the destination screen | When a push notification with an internal link is selected, the screen is not opened. | | [ ] {#nowmobile-intune-ios-v19-3-1__table_uw1_y14_31c} This version also includes other minor bug fixes and performance improvements. *[\>]: and then