--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for BlackBerry for iOS v21.5.0 # Now Mobile for BlackBerry for iOS v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for BlackBerry for iOS v21.5.0 The Now Mobile for BlackBerry iOS app version 21.5.0 delivers critical fixes to improve user experience and reliability when using the Mobile Agent app. This update addresses key issues related to smart assessments, image attachments, and questionnaire display problems. Show full answer Show less ServiceNow customers can download this latest version from the Apple App Store, and new users can explore the Mobile Agent capabilities via a demo account available immediately after installation. ## Key Fixes in This Release * **Smart Assessment Submission Errors:** Resolved an issue where users encountered an "unanswered question" error despite completing all questions, and fixed the problem where attachment uploads failed on the first attempt, requiring multiple tries. * **Image Attachment Color Profile Correction:** Fixed the problem with images captured via the app's camera or scan feature being saved in the Display P3 wide-gamut color space instead of the standard sRGB. This caused color shifts in viewers without color management. Now images render correctly across all viewers. * **Questionnaire Details Text Display:** Addressed the issue where the 'Details' text under questions was cut off during questionnaire completion on the Mobile Agent app. The full text now displays properly during the questionnaire process. ## Additional Improvements Alongside these major fixes, the release includes various minor bug fixes and performance enhancements to provide a smoother and more reliable mobile experience. ## Practical Impact for ServiceNow Customers * Users can now complete smart assessments without confusion or repeated attachment uploads, improving task efficiency. * Image attachments maintain accurate colors, ensuring visual fidelity when reviewing captured photos or scanned documents. * Questionnaires display complete information, preventing misunderstandings during data entry. * Overall app stability and performance enhancements reduce disruptions in daily mobile workflows. The iOS v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-blackberry-ios-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-blackberry-ios-v21-5-0__xnx_lzn_1tb} {#nowmobile-blackberry-ios-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB2033864 | Smart assessment attachment upload fails on first attempt and an unanswered question error appears on Submit in the Now Mobile app | Two issues occur when completing smart assessments on NOW Mobile: Unanswered question error on submit even after all questions are answered - no indication of which question is missing. Attachment upload fails on first attempt, requiring re-upload before submission succeeds. | | | iOS Mobile PRB2034884 | Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers | Images captured via the iOS app's camera/scan flow are uploaded in the Display P3 wide-gamut color space instead of standard sRGB. The pixel data is intact and renders correctly in color-managed viewers (web browser, sys_attachment preview), but applications that are not color-managed misinterpret the embedded P3 ICC profile as sRGB, producing a visible color shift (oversaturation / reddish-teal cast). | 1. On a wide-gamut iPhone, open the NOW Mobile Agent app (or any flow using the attachment upload / scan documents path). 2. Capture or scan a document/photo with the camera. 3. Select a document type and complete the upload to the instance. 4. Download the uploaded attachment from the sys_attachment table and inspect its color profile (for example, 'sips -g profile \' on macOS). Notice that the image is saved in Display P3 (wide gamut) when it should be displayed in sRGB. 5. Open the uploaded image in a non-color-managed viewer. Expected behavior: The colors match what was captured. Actual behavior: The colors are shifted/oversaturated. | | iOS Mobile PRB2020083 | Mobile Questionnaires Details Text under the Question is cut off | When filling in a questionnaire on Mobile Agent app, the 'Details' text under the question is cut off. However, after the completed questionnaire is completed, the 'Details' text shows the full text. | 1. Create a survey question with the below options: * Type: String * String option: Single line wide. * Details: หากข้อใดไม่มีข้อมูล สามารถใส่ - ได้. 2. Log in to the Mobile Agent App. 3. Navigate to My Work. 4. Search any WOT. 5. Select Take questionnaire to observe the issue. Notice that the details text is cut off. | [ ] {#nowmobile-blackberry-ios-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.