--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for BlackBerry for Android v21.5.0 # Now Mobile for BlackBerry for Android v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for BlackBerry for Android v21.5.0 The Now Mobile for BlackBerry Android app version 21.5.0 focuses on delivering important bug fixes and performance improvements to enhance user experience. This release addresses multiple specific issues affecting app behavior, usability, and integration, ensuring smoother operation for ServiceNow customers using the mobile app on Android devices. Show full answer Show less ## Key Fixes * **Instance Settings Display:** Resolved an issue where an arrow icon incorrectly appeared next to the instance name in settings when logged in with the pre-login instance. * **User PIN Recognition:** Fixed incorrect PIN error messages for a second user in Non Shared mode, improving multi-user authentication reliability. * **PDF Viewer Usability:** Corrected the PDF viewer to allow panning and scrolling after zooming, making zoomed PDF content fully accessible within the app. * **Currency Display in Charts:** Addressed missing currency codes in doughnut charts on Android, aligning visualizations with iOS behavior. * **Universal Linking Behavior:** Fixed links opening in the browser rather than inside the Agent app, ensuring seamless navigation within the app. * **Slack Deep Link Handling:** Improved Slack deep link behavior so that Slack launches as a separate task instead of inside the Agent app's task, maintaining proper task separation on Android. * **Unread Conversation Badge Count:** Corrected inflated unread notification badge counts and empty chat history issues in Now Assist, ensuring accurate notification and chat display. * **App Stability on Screen Rotation:** Fixed crashes occurring when rotating the screen while the signature input bottom sheet is open in work order tasks. ## Practical Implications for ServiceNow Customers By upgrading to version 21.5.0, customers can expect improved reliability and usability of the Now Mobile app on Android devices. The fixes enhance key workflows such as authentication, document viewing, notification accuracy, and third-party app integration (Slack). These improvements reduce disruptions and increase efficiency for mobile users managing work orders, notifications, and communications through the ServiceNow Agent app. ## Next Steps ServiceNow customers should download the latest version of the Now Mobile app from the Google Play Store to benefit from these fixes. Users can also explore the app using a demo account available from the initial post-download or instance list screens to familiarize themselves with the updated functionality. The Android v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-blackberry-android-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-blackberry-android-v21-5-0__xnx_lzn_1tb} {#nowmobile-blackberry-android-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2023379 | The arrow icon appears in the settings next to the instance name when logged in with the pre-login instance | | | | Android Mobile PRB2023969 | Second user PIN is not recognized In Non Shared mode | Incorrect PIN error is shown | | | Android Mobile PRB2031389 | PDF viewer does not support panning/scrolling after zooming in, making zoomed content unreadable | When users open a PDF within the app, they can pinch-to-zoom in on the document. However, once zoomed in, there is no ability to pan or scroll across the zoomed content. The zoom only operates from the center point, leaving content at the edges inaccessible. This makes PDFs effectively unreadable when zoomed. | 1. Open any PDF attachment within the app (for example, from a record's attachment list). 2. Pinch to zoom in on the PDF document. 3. Attempt to drag/swipe with one finger to pan across the zoomed content. Expected behavior: User can pan/scroll the document in all directions to view zoomed content. Actual behavior: Document remains locked at center. No panning occurs. Content beyond the visible area is inaccessible. | | Android Mobile PRB2013102 | Currency code is not displayed in a doughnut chart on Android while it appears on iOS | In Mobile Agent application, the currency code (RM) configured in the data visualization is displayed correctly inside the doughnut chart on iOS but is missing on Android. | | | Android Mobile PRB2026492 | Universal linking opens the URL in a browser rather than inside the Agent app | | | | Android Mobile PRB2032631 | A Slack deep link opens inside the Agent app's task instead of launching Slack as separate task (missing FLAG_ACTIVITY_NEW_TASK) | Tapping a MyHub function-link button with the Slack deep-link URL (slack://open) launches Slack's deep-link Activity inside the Agent app's task. Android Recent Apps shows the task labeled 'Agent' with Slack's UI on top, instead of Slack appearing as its own separate task. | | | Android Mobile PRB2008004 | unreadConversation API on Now Mobile returns an inflated badge count and empty chat history when mobileChannelType and mobileChannelId are not passed | The /unreadConversation API on Now Mobile returns an incorrect (inflated) unread notification badge count on the Now Assist stars icon. When the user taps the clock icon to view chat history, the same inflated count is shown but no conversations are listed ('No chat found'). | 1. Log in to Now Mobile (iOS or Android) on the affected instance. 2. Navigate to Now Assist (stars icon).Observe the notification badge on the stars icon showing a non-zero count. 3. Open Now Assist. 4. Tap the clock icon to open chat history. 5. Observe the chat history view. Expected behavior: The notification badge should show 0 (or no badge) when there are no active unread conversations. The chat history view should accurately reflect the user's conversation history. Actual behavior: The notification badge displays a non-zero count (matching stale records in \[sys_cs_message_last_read\]). The chat history view shows the same inflated count but displays "No chat found" with no conversations listed. | | Android Mobile PRB2034164 | The app crashes when a screen rotates with the signature input bottom sheet open | | 1. From the 'More' tab, access My work. 2. Open any WOT and from 'Details' open the parent 'Work order'. 3. Select the Sign and Confirm footer button. Observe that the signature input screen shows up. 4. Rotate the screen. Observed that the app crashes. | [ ] {#nowmobile-blackberry-android-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.