--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent for iOS v21.5.0 # Mobile Agent for iOS v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent for iOS v21.5.0 Release The Mobile Agent for iOS version 21.5.0 release primarily addresses multiple application issues to enhance user experience and stability. This update focuses on fixing bugs related to smart assessments, image attachment color profiles, and questionnaire display problems within the Now Mobile app. Show full answer Show less ServiceNow customers can obtain this update from the Apple App Store and also try the app using a demo account available after download. ## Key Fixes * **Smart Assessment Submission and Attachment Upload (PRB2033864):** Resolved errors where users encountered an "unanswered question" message despite completing all questions, and fixed the problem where attachment uploads failed on the first attempt, requiring re-upload for successful submission. * **Image Attachment Color Profile Issue (PRB2034884):** Corrected the color shift problem caused by images captured in Display P3 wide-gamut color space, which appeared oversaturated or with a reddish-teal cast in non-color-managed viewers. The fix ensures images now display accurate colors across different viewers. * **Questionnaire Details Text Cutoff (PRB2020083):** Addressed the issue where the 'Details' text under questions in mobile questionnaires was truncated during filling but displayed fully after completion. The fix improves readability during survey completion. ## Additional Improvements This release also includes minor bug fixes and performance enhancements to improve overall app reliability and user experience. ## What Customers Can Expect * Smoother completion of smart assessments without submission errors or attachment upload failures. * Accurate color rendering of captured images across all viewer types, preventing misinterpretation of image colors. * Improved display of questionnaire details for better clarity during survey responses. * Enhanced app stability and performance through addressed minor bugs. The iOS v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-ios-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-ios-v21-5-0__xnx_lzn_1tb} {#agent-ios-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB2033864 | Smart assessment attachment upload fails on first attempt and an unanswered question error appears on Submit in the Now Mobile app | Two issues occur when completing smart assessments on NOW Mobile: Unanswered question error on submit even after all questions are answered - no indication of which question is missing. Attachment upload fails on first attempt, requiring re-upload before submission succeeds. | | | iOS Mobile PRB2034884 | Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers | Images captured via the iOS app's camera/scan flow are uploaded in the Display P3 wide-gamut color space instead of standard sRGB. The pixel data is intact and renders correctly in color-managed viewers (web browser, sys_attachment preview), but applications that are not color-managed misinterpret the embedded P3 ICC profile as sRGB, producing a visible color shift (oversaturation / reddish-teal cast). | 1. On a wide-gamut iPhone, open the NOW Mobile Agent app (or any flow using the attachment upload / scan documents path). 2. Capture or scan a document/photo with the camera. 3. Select a document type and complete the upload to the instance. 4. Download the uploaded attachment from the sys_attachment table and inspect its color profile (for example, 'sips -g profile \' on macOS). Notice that the image is saved in Display P3 (wide gamut) when it should be displayed in sRGB. 5. Open the uploaded image in a non-color-managed viewer. Expected behavior: The colors match what was captured. Actual behavior: The colors are shifted/oversaturated. | | iOS Mobile PRB2020083 | Mobile Questionnaires Details Text under the Question is cut off | When filling in a questionnaire on Mobile Agent app, the 'Details' text under the question is cut off. However, after the completed questionnaire is completed, the 'Details' text shows the full text. | 1. Create a survey question with the below options: * Type: String * String option: Single line wide. * Details: หากข้อใดไม่มีข้อมูล สามารถใส่ - ได้. 2. Log in to the Mobile Agent App. 3. Navigate to My Work. 4. Search any WOT. 5. Select Take questionnaire to observe the issue. Notice that the details text is cut off. | [ ] {#agent-ios-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.