--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - Intune for iOS v21.5.0 # Mobile Agent - Intune for iOS v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - Intune for iOS v21.5.0 The Mobile Agent - Intune for iOS version 21.5.0 release focuses on resolving key application issues to enhance user experience and reliability. This update is available on the Apple App Store and includes fixes for smart assessment submissions, image attachment color handling, and questionnaire display formatting, along with other minor bug fixes and performance improvements. Show full answer Show less ## Key Fixes in This Release * **Smart Assessment Submission Errors:** Resolved issues where users experienced an unanswered question error despite completing all questions, and the first attempt to upload attachments failed, requiring re-upload before successful submission. * **Image Attachment Color Profile Correction:** Fixed the problem where images captured through the app's camera or scanning feature were saved using the Display P3 wide-gamut color space instead of the standard sRGB. This caused color shifts in non-color-managed viewing applications. The update ensures consistent color rendering across viewers by addressing color profile handling. * **Questionnaire Details Text Display:** Corrected the issue where details text under questionnaire questions was cut off during completion but appeared fully after submission. This improves readability during the questionnaire process. ## Practical Impact for ServiceNow Customers By applying this update, customers can expect improved reliability and accuracy when using smart assessments and questionnaires on the Mobile Agent app, preventing submission errors and enhancing user clarity. Additionally, image attachments will maintain correct color fidelity across different viewing environments, ensuring data quality and presentation consistency. These improvements support efficient mobile workflows and better user satisfaction. The iOS v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-intune-ios-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-intune-ios-v21-5-0__xnx_lzn_1tb} {#agent-intune-ios-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB2033864 | Smart assessment attachment upload fails on first attempt and an unanswered question error appears on Submit in the Now Mobile app | Two issues occur when completing smart assessments on NOW Mobile: Unanswered question error on submit even after all questions are answered - no indication of which question is missing. Attachment upload fails on first attempt, requiring re-upload before submission succeeds. | | | iOS Mobile PRB2034884 | Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers | Images captured via the iOS app's camera/scan flow are uploaded in the Display P3 wide-gamut color space instead of standard sRGB. The pixel data is intact and renders correctly in color-managed viewers (web browser, sys_attachment preview), but applications that are not color-managed misinterpret the embedded P3 ICC profile as sRGB, producing a visible color shift (oversaturation / reddish-teal cast). | 1. On a wide-gamut iPhone, open the NOW Mobile Agent app (or any flow using the attachment upload / scan documents path). 2. Capture or scan a document/photo with the camera. 3. Select a document type and complete the upload to the instance. 4. Download the uploaded attachment from the sys_attachment table and inspect its color profile (for example, 'sips -g profile \' on macOS). Notice that the image is saved in Display P3 (wide gamut) when it should be displayed in sRGB. 5. Open the uploaded image in a non-color-managed viewer. Expected behavior: The colors match what was captured. Actual behavior: The colors are shifted/oversaturated. | | iOS Mobile PRB2020083 | Mobile Questionnaires Details Text under the Question is cut off | When filling in a questionnaire on Mobile Agent app, the 'Details' text under the question is cut off. However, after the completed questionnaire is completed, the 'Details' text shows the full text. | 1. Create a survey question with the below options: * Type: String * String option: Single line wide. * Details: หากข้อใดไม่มีข้อมูล สามารถใส่ - ได้. 2. Log in to the Mobile Agent App. 3. Navigate to My Work. 4. Search any WOT. 5. Select Take questionnaire to observe the issue. Notice that the details text is cut off. | [ ] {#agent-intune-ios-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.