---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Agent - Intune for iOS v19.3.1

# Mobile Agent - Intune
for iOS v19.3.1 {#ariaid-title1}

Release version: Mobile  
Updated March 11, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Mobile Agent - Intune for iOS v19.3.1

The iOS v19.3.1 release of the Mobile Agent for Intune includes essential bug fixes and performance improvements to enhance user experience.
Customers can download the latest version from the Apple App Store and can also try a demo version immediately after downloading.
Show full answer Show less  

## Key Features

* **Bug Fixes:** Several identified issues have been resolved, enhancing functionality and reducing user errors.
* **Demo Availability:** Users can explore the app through a demo account available on the initial post-download screen or the instance list screen.

## Key Outcomes

With this release, users can expect:

* Correct labeling of messages sent by the Virtual Agent, improving clarity in communication.
* Smooth navigation to external URLs from push notifications, increasing accessibility of linked content.
* Improved interaction with the Now Mobile App, ensuring screens update correctly when navigating between web segments.
* Enhanced booking experience with accurate rendering of space tiles in desk booking scenarios.
* Resolution of authentication errors that were previously affecting app login, streamlining user access.
* Overall performance improvements for a more stable app experience.  
The iOS v19.3.1 release provides fixes for the application.

## Download the latest mobile app version {#agent-intune-ios-v19-3-1__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#agent-intune-ios-v19-3-1__xnx_lzn_1tb}

{#agent-intune-ios-v19-3-1__table_uw1_y14_31c__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile iOS PRB1843809 | Messages sent by Virtual Agent are not labeled correctly | Admins can configure a name of their choosing for the Virtual Agent. Messages from the Virtual Agent should be sent by the configured name. Instead, they are sent by 'Virtual Agent'. |   |
| Mobile iOS PRB1849703 | External URLs can't be opened via push notification | When the user selects a push notification that contains an external URL, they observe an error instead of being navigated to the URL. |   |
| Mobile iOS PRB1844219 | The Now Mobile App screen does not update when navigating multiple web screen segments | The Now Mobile Screen segment does not update to the user's selection when navigating between web browser screens in a record screen. |   |
| Mobile iOS PRB1854874 | ItemView is rendered incorrectly if ViewGroup has a background image with an empty URL | When booking a desk, a selected space tile is grayed out when selected in map view. | 1. Log in to Now Mobile. 2. Select Make a reservationDesk bookingBrowse all. 3. Select a building and floor. 4. Select a space on the map. {#agent-intune-ios-v19-3-1__ol_g4r_jll_m2c} Expected behavior: The tile shows details of the space selected. Actual behavior: Notice that the space tile is grayed out when selected. |
| Mobile iOS PRB1855927 | Authentication errors appear upon logging in to mobile app | The user observes 'No Data Available' and 'Agent.AuthenticationError Error 3'. | 1. Log in to the app. 2. Clear the authentication tokens in Settings to force token errors. {#agent-intune-ios-v19-3-1__ol_pgx_pll_m2c} Observe the authentication errors on ALPs. |
| Mobile iOS PRB1847104 | An error appears when the user selects an external hyperlink returned by Virtual Agent (VA) | The user must navigate back from the error screen to access the chat. | Prerequisite: Virtual Agent is configured for the Now Mobile app and a topic that returns an external hyperlink. 1. Log in to the Now Mobile app 2. Navigate to the launcher tab/screen where the bot is configured. 3. Start a conversation with the bot. 4. When prompted, select the option to call the topic returning hyperlink. 5. Select the hyperlink. 6. Return to the app. {#agent-intune-ios-v19-3-1__ol_nl3_tll_m2c} Expected behavior: The user lands on the Virtual Agent chat screen. Actual behavior: The user observes a screen with the error 'Frame load interrupted'. |
| Mobile iOS PRB1863121 | A push notification with universal links doesn't open the destination screen | When a push notification with an internal link is selected, the screen is not opened. |   |
[ ]

{#agent-intune-ios-v19-3-1__table_uw1_y14_31c}

This version also includes other minor bug fixes and performance improvements.

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