--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for iOS v21.5.0 # Mobile Agent - BlackBerry for iOS v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for iOS v21.5.0 The Mobile Agent BlackBerry for iOS version 21.5.0 release focuses on resolving specific application issues to enhance user experience and reliability. This update addresses key problems related to smart assessment submissions, image attachment color accuracy, and questionnaire display on iOS devices. Show full answer Show less ## Key Fixes and Improvements * **Smart Assessment Submission Errors:** Fixed an issue where users encountered an "unanswered question" error upon submitting smart assessments despite all questions being answered. Additionally, the fix ensures attachment uploads succeed on the first attempt without requiring re-uploads. * **Image Attachment Color Profile Correction:** Resolved a problem where images captured and uploaded via the app used the Display P3 wide-gamut color space instead of the standard sRGB. This caused visible color shifts in non-color-managed viewers. The update ensures correct color rendering across all viewers by addressing the embedded color profile. * **Questionnaire Details Text Display:** Corrected the truncation of 'Details' text under survey questions during questionnaire completion in the Mobile Agent app. The full details text now displays correctly within the questionnaire interface. * **Additional Enhancements:** Includes other minor bug fixes and performance improvements to optimize app stability and responsiveness. ## Practical Impact for ServiceNow Customers After upgrading to iOS v21.5.0, ServiceNow customers can expect smoother smart assessment workflows without submission errors or attachment upload failures. Image attachments will display accurate colors regardless of the viewing environment, ensuring visual consistency in records. Survey and questionnaire usability improves with full visibility of question details, aiding data collection accuracy. Overall, this release enhances the Mobile Agent app's reliability and user experience on iOS devices. ## Getting the Update Customers can download the latest Mobile Agent app version from the Apple App Store. A demo mode with a demo account is also available post-download for testing and evaluation purposes. The iOS v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-ios-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-ios-v21-5-0__xnx_lzn_1tb} {#agent-blackberry-ios-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB2033864 | Smart assessment attachment upload fails on first attempt and an unanswered question error appears on Submit in the Now Mobile app | Two issues occur when completing smart assessments on NOW Mobile: Unanswered question error on submit even after all questions are answered - no indication of which question is missing. Attachment upload fails on first attempt, requiring re-upload before submission succeeds. | | | iOS Mobile PRB2034884 | Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers | Images captured via the iOS app's camera/scan flow are uploaded in the Display P3 wide-gamut color space instead of standard sRGB. The pixel data is intact and renders correctly in color-managed viewers (web browser, sys_attachment preview), but applications that are not color-managed misinterpret the embedded P3 ICC profile as sRGB, producing a visible color shift (oversaturation / reddish-teal cast). | 1. On a wide-gamut iPhone, open the NOW Mobile Agent app (or any flow using the attachment upload / scan documents path). 2. Capture or scan a document/photo with the camera. 3. Select a document type and complete the upload to the instance. 4. Download the uploaded attachment from the sys_attachment table and inspect its color profile (for example, 'sips -g profile \' on macOS). Notice that the image is saved in Display P3 (wide gamut) when it should be displayed in sRGB. 5. Open the uploaded image in a non-color-managed viewer. Expected behavior: The colors match what was captured. Actual behavior: The colors are shifted/oversaturated. | | iOS Mobile PRB2020083 | Mobile Questionnaires Details Text under the Question is cut off | When filling in a questionnaire on Mobile Agent app, the 'Details' text under the question is cut off. However, after the completed questionnaire is completed, the 'Details' text shows the full text. | 1. Create a survey question with the below options: * Type: String * String option: Single line wide. * Details: หากข้อใดไม่มีข้อมูล สามารถใส่ - ได้. 2. Log in to the Mobile Agent App. 3. Navigate to My Work. 4. Search any WOT. 5. Select Take questionnaire to observe the issue. Notice that the details text is cut off. | [ ] {#agent-blackberry-ios-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.