--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for Android v21.5.0 # Mobile Agent - BlackBerry for Android v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for Android v21.5.0 The Mobile Agent BlackBerry app for Android version 21.5.0 focuses on addressing multiple application issues to enhance user experience and performance. This release, updated on July 9, 2026, includes critical bug fixes that improve app functionality, stability, and usability for ServiceNow customers using Android devices. Show full answer Show less ## Key Fixes and Improvements * **Settings UI Issue:** Resolved an incorrect arrow icon display next to instance names when logged in via pre-login instance mode. * **User Authentication:** Fixed an issue where the second user PIN was not recognized in Non Shared mode, preventing incorrect PIN errors. * **PDF Viewer Functionality:** Corrected the inability to pan or scroll after zooming in PDFs, allowing users to navigate zoomed content properly within the app. * **Data Visualization:** Addressed missing currency code display (e.g., RM) on doughnut charts in Android, ensuring consistency with iOS visualization. * **Universal Linking Behavior:** Fixed links opening in external browsers rather than inside the Agent app, promoting seamless navigation. * **Slack Deep Link Handling:** Corrected Slack deep links to launch Slack as a separate task instead of embedding within the Agent app task, preserving expected multitasking behavior. * **Unread Conversation API:** Resolved inflated badge counts and empty chat history issues by ensuring accurate unread conversation notifications and proper chat history display in Now Mobile. * **App Stability:** Fixed a crash occurring when rotating the device screen with the signature input bottom sheet open during Work Order tasks. ## Next Steps for ServiceNow Customers To benefit from these fixes, customers should update to the latest Mobile Agent BlackBerry app version 21.5.0 via the Google Play Store. Users can also explore the ServiceNow Agent app demo using a demo account for hands-on evaluation before deployment. This release improves usability for mobile agents by resolving common pain points related to navigation, data visualization, authentication, and app stability, thereby enhancing mobile productivity and user satisfaction. The Android v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-android-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-android-v21-5-0__xnx_lzn_1tb} {#agent-blackberry-android-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2023379 | The arrow icon appears in the settings next to the instance name when logged in with the pre-login instance | | | | Android Mobile PRB2023969 | Second user PIN is not recognized In Non Shared mode | Incorrect PIN error is shown | | | Android Mobile PRB2031389 | PDF viewer does not support panning/scrolling after zooming in, making zoomed content unreadable | When users open a PDF within the app, they can pinch-to-zoom in on the document. However, once zoomed in, there is no ability to pan or scroll across the zoomed content. The zoom only operates from the center point, leaving content at the edges inaccessible. This makes PDFs effectively unreadable when zoomed. | 1. Open any PDF attachment within the app (for example, from a record's attachment list). 2. Pinch to zoom in on the PDF document. 3. Attempt to drag/swipe with one finger to pan across the zoomed content. Expected behavior: User can pan/scroll the document in all directions to view zoomed content. Actual behavior: Document remains locked at center. No panning occurs. Content beyond the visible area is inaccessible. | | Android Mobile PRB2013102 | Currency code is not displayed in a doughnut chart on Android while it appears on iOS | In Mobile Agent application, the currency code (RM) configured in the data visualization is displayed correctly inside the doughnut chart on iOS but is missing on Android. | | | Android Mobile PRB2026492 | Universal linking opens the URL in a browser rather than inside the Agent app | | | | Android Mobile PRB2032631 | A Slack deep link opens inside the Agent app's task instead of launching Slack as separate task (missing FLAG_ACTIVITY_NEW_TASK) | Tapping a MyHub function-link button with the Slack deep-link URL (slack://open) launches Slack's deep-link Activity inside the Agent app's task. Android Recent Apps shows the task labeled 'Agent' with Slack's UI on top, instead of Slack appearing as its own separate task. | | | Android Mobile PRB2008004 | unreadConversation API on Now Mobile returns an inflated badge count and empty chat history when mobileChannelType and mobileChannelId are not passed | The /unreadConversation API on Now Mobile returns an incorrect (inflated) unread notification badge count on the Now Assist stars icon. When the user taps the clock icon to view chat history, the same inflated count is shown but no conversations are listed ('No chat found'). | 1. Log in to Now Mobile (iOS or Android) on the affected instance. 2. Navigate to Now Assist (stars icon).Observe the notification badge on the stars icon showing a non-zero count. 3. Open Now Assist. 4. Tap the clock icon to open chat history. 5. Observe the chat history view. Expected behavior: The notification badge should show 0 (or no badge) when there are no active unread conversations. The chat history view should accurately reflect the user's conversation history. Actual behavior: The notification badge displays a non-zero count (matching stale records in \[sys_cs_message_last_read\]). The chat history view shows the same inflated count but displays "No chat found" with no conversations listed. | | Android Mobile PRB2034164 | The app crashes when a screen rotates with the signature input bottom sheet open | | 1. From the 'More' tab, access My work. 2. Open any WOT and from 'Details' open the parent 'Work order'. 3. Select the Sign and Confirm footer button. Observe that the signature input screen shows up. 4. Rotate the screen. Observed that the app crashes. | [ ] {#agent-blackberry-android-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.