Repair claims tables

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This section explains the repair claim tables in Manufacturing Commercial Operations.

    Repair claim plugin

    The repair claim feature adds or modifies the existing tables:
    • Expense Line [fm_expense_line]
    • Case [sn_customerservice_case]
    • Case Line [sn_case_line]

    The repair claim plugin adds the following tables.

    Table 1. Table names for repair claim plugin
    Label Description
    Repair Claim Case

    [sn_repair_claim_mgmt_case]

    		 Stores the details of the repair claim request submitted for reimbursement.
    Repair Claim Case Line

    [sn_repair_claim_mgmt_case_line]

    		 Stores the repair claim job level details of the customers.
    Repair Case Line Charge

    [sn_repair_claim_mgmt_case_line_charge]

    		 Stores the specific line item that holds the detailed expenses involved for the repair.
    Expense Line

    [fm_expense_line]

    		 Stores the expense information for the approved or partially approved claim jobs.
    Claim Case

    [sn_claim_cmn_case]

    		 Stores the input provided by the dealer to the manufacturer when the claim request is raised. This information is retrieved from the Promotion input table.
    Claim Case Line

    [sn_claim_cmn_case_line]

    		 Stores the job level details for the claim
    Case Line

    [sn_case_line]

    		 Stores the case line item records that are created for parent cases.
    Claim Case Line Charge

    [sn_claim_cmn_case_line_charge]

    		 Stores the charges incurred for each repair job.

    To learn more about the Case and Case Line, see Case Lines and Workflows.