Adding a sub-phase

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a sub-phase for a parent phase.

    Before you begin

    Role required: sn_rcl_claim_mgmt.recall_manager and sn_rcl_claim_mgmt.recall_phase_owner

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Recall Management > My Campaigns > Recall Campaign Phases.
    2. Select Create Sub-phase.
    3. On the recall campaign phases form, fill in the fields.
      For a description of the field values, see Recall campaign phase form.