---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Dealer portal

# Using the dealer portal {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The dealer portal enables you to manage the repair, recall, and sales promotion claims.
{#mco-use-dealer-portal__table_wny_k2g_tfc__entry__2}{#mco-use-dealer-portal__table_wny_k2g_tfc__entry__3}{#mco-use-dealer-portal__table_wny_k2g_tfc__entry__5}{#mco-use-dealer-portal__table_wny_k2g_tfc__entry__7}{#mco-use-dealer-portal__table_wny_k2g_tfc__entry__9}

| Tasks | Description |
| [Look up an asset or claim by its serial number](https://servicenow-prod.fluidtopics.net/lxiOri8Whc7o4HFa9OR_Fw "Look up the serial number of the asset or claim details in the dealer portal. View the item for recall and sales promotion claims.") | View asset or claim details. |
| [Repair claim for the dealer](https://servicenow-prod.fluidtopics.net/YsSA1RZZzPd4EHnkemzkUw "The dealer portal enables the dealers to raise a claim request for the repair work that was performed for a product. The repair could have been done either under warranty or after the recall of the product.") | Submit a repair claim for warranty and recall. |
| [Sales promotion for the dealer](https://servicenow-prod.fluidtopics.net/UF4_h9de_1iLvyfYPZwm~g "The dealer portal enables the dealers to view the sales promotions campaign created by OEMs. Dealers can also raise a claim request on the sales promotion.") | Submit a sales promotion claim. |
| [Quality issue management for the dealer](https://servicenow-prod.fluidtopics.net/w4qoE8ZYW7PXwYZGOukWfw "The dealer portal enables dealers to view the product non-conformance issues they requested. Dealers can also submit the product non-conformance issue reports.") | Submit a product non-conformance issue report. |
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{#mco-use-dealer-portal__table_wny_k2g_tfc}