---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Task SLA

# Task SLA {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.

## Before you begin

Role required: Not applicable  
Note:  
Task SLAs are automatically generated by the SLA engine when records from task-based tables (like Incident, Problem, Change Request, etc.) meet the conditions defined in SLA definitions.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListProduct Non Conformance CaseTask SLAs.
2. Select New.  
   For detailed information on Task SLA, refer [Create an SLA definition](https://www.servicenow.com/docs/access?context=t_CreateAnSLADefinition&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
**Related topics**   

* [Create SLA breakdown definitions](https://www.servicenow.com/docs/access?context=create-sla-breakdown-definitions&version=australia&pubname=australia-it-service-management&ft:locale=en-US)

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