Associating a task cause

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Associate a cause to a RCA for the root cause analysis of the product non-conformance.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Root Cause Analysis Task > Task Cause Association.
    2. Select New.
    3. On the Task Cause Association form, fill in the following fields.
      Table 1. Task cause associations field
      Field Description
      Issue Issue record number.
      RCA RCA record for which this task is being created.
      Cause Cause of the issue.
      Type Type of task cause.
      • Possible
      • Probable
      • Root cause
      • Contributing factor
    4. Select Save.