---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Summarize fraudulent claim detection

# Summarize fraudulent claim detection using agents {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.

## Before you begin

Role required: admin  
Enable the skill before use. It is inactive by default:

1. Navigate to AllServiceNow Otto AdminSkills.
2. Select Customer.
3. Select MCO.
4. Activate the skill Detect Claim Anomaly.
{#mco-summarize-fraudulent-claim-detection__ol_ecg_d4p_t3c}

## About this task

The App Anomaly Detection Rule \[com.sn_anomaly_detect\] framework identifies fraudulent claims. The Agents portal displays fraudulent repair claims submitted from the dealer portal using these rules.

* Similar claims
* Duplicate claims
* Image reuse
* Usage mismatch detection
* Dealer claim spike
* Document mismatch
* Threshold based approval
* Inflated claim

{#mco-summarize-fraudulent-claim-detection__ul_u3p_x1l_33c}

Use case 1: Dealer submits repair claim with image.

To submit the report in the Dealer portal, see [Submit a repair claim for warranty](https://servicenow-prod.fluidtopics.net/rEP0lVSXCamUBdUwp7ssaA "Create a warranty claim and submit it for approval.").

The repair claim appears in the Agents portal with Reject status.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRepair.
2. Select the repair claim record that you want to review.  
   Note:  
   Choose the record that has the Potential action as Reject/Suggested.
3. Select Review \& approve, to view the claim analysis generated by ServiceNow Otto ![]().

*[\>]: and then