---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Submit a pre-authorization request

# Submit a pre-authorization request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Confirm whether certain parts, fees, or repairs are covered under a warranty or service contract before submitting a claim.

## Before you begin

Role required: sn_dealer_mgmt.dealer_service_advisor

You can only submit a repair claim while the pre-authorization is valid. If the pre-authorization has expired, the system blocks the submission and displays an error message.

## Procedure

1. Navigate to Dealer PortalCatalogsCustomer operationsPre-authorization.
2. On the Submit claim case form, fill in the fields.  
   For a description of the field values, see [Pre-authorization form](https://servicenow-prod.fluidtopics.net/RkDIYiTjbsPDsOc4Es~ncw "The pre-authorization form enables you to enter the pre-authorization details.").
3. Select Continue.  
   The Pre-authorization request number is generated.
4. Select Add claim jobs.
5. Set Type as one of the following:  
   * Warranty: Repair, replacement, or service that is covered under the warranty.
   * Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
   {#mco-submit-pre-auth-request__ul_pyq_wcp_qhc}
6. On the Claim jobs form, fill in the fields.  
   For a description of the field values, see [Pre-authorization job details form](https://servicenow-prod.fluidtopics.net/0W7GtlPqDAzNx9EIS6bJ~Q "The pre-authorization job form enables you to enter the warranty, labor, and part details.").
7. Select Save.
8. Select Submit.
{#mco-submit-pre-auth-request__steps_dyy_bcx_ygc}

## Result

You have successfully submitted your claim for review.  
Note:  
The claim is available in the Agents portal for review and approval. After the warranty advisor approves the claim, the Create claim option is enabled. For more information about create claim, see [Repair claim for the dealer](https://servicenow-prod.fluidtopics.net/YsSA1RZZzPd4EHnkemzkUw "The dealer portal enables the dealers to raise a claim request for the repair work that was performed for a product. The repair could have been done either under warranty or after the recall of the product.").

*[\>]: and then