---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claim

# Implement a repair claim set up {#ariaid-title1}

* Release version: Australia
* 
* Updated July 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Manufacturing repair claim system to manage product repairs, dealer submissions, and claim approvals across your OEM and dealer network.

## Before you begin

Role required: admin or sn_claim_cmn.warranty_specialist

## About this task

Use this task to set up the repair claim system in Manufacturing Commercial Operations. The system manages repair claims submitted by dealers and tracked by OEM administrators. Complete these setup steps to enable repair
claim functionality across your environment.

## Procedure

1. Review the entities and relationships within the [Repair claims data model](https://servicenow-prod.fluidtopics.net/tuz4aTHQBNrwBoHjhQjShw "The repair claims framework enables the dealer to raise a reimbursement claim request for the repair of the equipment or product that is under warranty contract."), including tables added or modified by the repair claim plugin.
2. Configure repair claims: Complete the following tasks to set up the repair claims in your environment.
   1. Install Manufacturing repair claim management \[sn_repr_claim_mgmt\]: [Install Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/hdABccBZL_Oj5B7FAoPFTw "Install the Manufacturing Commercial Operations Core application with the admin role.").
   2. Set up product models and parts: [Configure product model](https://servicenow-prod.fluidtopics.net/4~xdZ1mZ4bstbhUtsFrx2w "Create and activate product models for finished products, parts, and components in Manufacturing Commercial Operations (MCO).").
   3. Set up assets and install base items: [Configure assets](https://servicenow-prod.fluidtopics.net/ykT6ywkyoNrFwRxB8XfbBA "An asset is a specific product or instance that is supported for a customer.") and [Configure install base item](https://servicenow-prod.fluidtopics.net/WMqfgEIhQJghkYIHGPKTWQ "Create and configure install base item records to track sold products and assets associated with customer accounts.").
   4. Set up dealer hierarchy: [Create channel partner](https://servicenow-prod.fluidtopics.net/Tsh42g2bAU2DXQGME2MoNw "Create a channel partner to streamline and help manage the sales process of a product or a service for an enterprise.") and [Create internal business location](https://servicenow-prod.fluidtopics.net/7c2YfIG1BhwilGSU7hgbJg "Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.").  
      Note:  
      Use the Partner Relationship Management data model to set up channel partners (external entities) and dealers (external trading partners to the OEM). Model company-owned dealer outlets as internal service organizations using the Service Model Foundation.
   5. Set up dealers: [Create dealer](https://servicenow-prod.fluidtopics.net/K172CnQW2R9av6jq3w3MBA "Create a dealer role to provide access to MCO capabilities and enable dealers to manage their assigned manufacturing and commercial operations activities.").
   6. Assign repair claim roles: [Assigning roles in Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/nktCd9X4t5OkSa8LOg4Vjg "Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.").
3. Work with repair claims (OEM): Use the Agents (CSM/FSM) workspace to create and manage repair campaigns, phases, and claims.
   1. Create a repair claim: [Create a repair claim using playbook](https://servicenow-prod.fluidtopics.net/ym~gUr0gtZIDa7c7Az1xxg "Create a repair claim for the products under warranty or recall using the playbook experience.").
   2. Review repair claims: [Reviewing and approving repair claims](https://servicenow-prod.fluidtopics.net/4pl_jxb~Drx~rwsDS0hJ_Q "Agents portal or workspace enables you to review and approve the claims submitted by a dealer.").
4. Work with repair claim (Dealer): Use the Dealer portal to submit and track repair claims: [Repair claim for the dealer](https://servicenow-prod.fluidtopics.net/YsSA1RZZzPd4EHnkemzkUw "The dealer portal enables the dealers to raise a claim request for the repair work that was performed for a product. The repair could have been done either under warranty or after the recall of the product.").