Send back a claim

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As an OEM claims agent, send back the claims request to the dealer for additional information.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Repair.
      Note:
      To learn how to create and navigate to the Review & approve form, see Create a repair claim.
    2. Select Review & approve from Activities.
    3. From the drop-down list, select Send back.
      Note:
      The Repair claim is sent back to the dealer to update the information on the claim form.
    4. Select Submit.
    5. Enter Comment and Confirm.