---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Claim submission use case

# Sales promotion claim submission use case {#ariaid-title1}

* Release version: Australia
* 
* Updated March 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use case scenarios demonstrate when and how to use the Dealer portal application to submit a sales promotion claim. It provides practical examples of common sales promotion management situations.

## Scenario {#mco-sales-promotion-claim-submission__section_e3w_vrt_p3c}

Sophie, a dealer sales agent, must submit sales promotion claims for vehicles sold at the dealership. The claims include a Senior Citizen Promotion ($1,500) and a Trade-In Promotion ($2,500). Dealers submitting sales promotion claims
might encounter some of the following challenges:

* Manual processes: Disconnected systems and scattered documentation cause delays and errors.
* Claim complexity: Single vehicles qualifying for multiple promotions requires careful tracking.
* Data quality: Missing or incorrect information leads to rejections and resubmissions.
* Lack of visibility: Limited access to claim status after submission.
{#mco-sales-promotion-claim-submission__ul_ilm_1st_p3c}

## Solution {#mco-sales-promotion-claim-submission__section_qxn_ddw_tjc}

Sophie uses the Manufacturing Commercial Operations (MCO) Dealer Portal to submit sales promotion claims efficiently:

1. Access: Opens the Dealer Portal and navigates to Sales Promotion Claims.
2. Upload: Downloads the bulk upload template (promotion ID, external ID, sale price, currency, asset serial number) and completes it with both vehicle details.
3. Review: Submits the file and reviews auto-filtered eligible promotions for each vehicle.
4. Select: Chooses Senior Citizen Promotion and Trade-In Promotion from eligible options.
5. Configure: Enters claim amounts within defined ranges ($2,500 for trade-in, $1,500 for senior citizen).
6. Complete: Fills structured questionnaires with auto-populated dealer information and required details using preconfigured drop-downs. Example: customer age and SSN for Senior Citizen; vehicle serial number, make, model, year, trim for Trade-In.
7. Document: Uploads required supporting documents (vehicle title) within the claim form.
8. Track: Submits the claim and monitors status in real-time, views OEM comments, or cancels if needed.

{#mco-sales-promotion-claim-submission__ol_oq5_fst_p3c}

The [Using the dealer portal](https://servicenow-prod.fluidtopics.net/kt6o~DFrBLPoFvwnjRmDMA "The dealer portal enables you to manage the repair, recall, and sales promotion claims.") reduces manual effort and improves accuracy.

## Benefits {#mco-sales-promotion-claim-submission__section_xcf_ddw_tjc}

{#mco-sales-promotion-claim-submission__table_wq5_wvq_rjc__entry__2}

| Without MCO | With MCO Sales Promotion |
|-|-|
| Manual claim submission for each vehicle | Bulk upload submits multiple claims in one action. |
| Uncertainty about eligible promotions | Auto-filtered promotions display only valid options. |
| Incomplete information causes rejections | Structured questionnaires and validation ensure complete data. |
| No visibility into claim status | Real-time tracking shows claim progress and OEM feedback. |
| Scattered documentation across systems | Centralized file uploads keep all documents with the claim. |
| Range and validation errors | Value-range validation prevents overages and data inconsistencies. |
[Table 1. Sales promotion benefits]

{#mco-sales-promotion-claim-submission__table_wq5_wvq_rjc}

## Outcome {#mco-sales-promotion-claim-submission__section_jcy_cdw_tjc}

Sophie submits a complete claim with two incentives. Bulk upload, automated filtering, and structured questionnaires reduce preparation time and rejection risk, enabling faster processing and reimbursement.