Report an issue using Now Assist for Manufacturing Commercial Operations (MCO)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Use the MCO portal to submit product non-conformance issues with AI-guided playbook workflows for duplicate detection, completeness assessment, cost tracking, and review. This improves data consistency, traceability, and efficiency.

    Before you begin

    Role required: Product Non-conformance Submitter

    About this task

    The Enhance non conformance description AI skill evaluates the non-conformance descriptions and suggests improvements to verify clarity and completeness.

    Procedure

    1. Navigate to Dealer Portal > Report an issue.
    2. In the Create New Product Non-conformance Case, select Quick start activity.
      1. Select Install Base from the list.
      2. Select Continue.
        The Account/Service organization/Consumer name is retrieved for the selected install base item.
      3. Select Continue.
    3. In the Describe the issue field, enter the issue description in your own words.
      The description is evaluated for 5W2H that is what, where, when, who, why, and how. Based on the information provided.
      1. Select Suggestions for improvement to get assistance from Now Assist .
      2. Select + to add the supporting document and work orders.
      3. Select Save.
      4. Select Continue.
    4. Proceed without entering the details in the Follow-up activity.
      • Now Assist analyzes the issue description and attachments to auto-populate answers to the follow-up questions.
      • You can edit the auto-populated answers by selecting the form fields and Continue.
    5. In the Identify duplicate, check if there's any existing NCC for the same install base item.
      The system searches the existing NCCs in the same install base, compares short description and description, and returns the top match based on confidence score. Confidence score is the matching percentage between the existing NCC and the new submission.
      • Yes, this is a duplicate: The report exits the flow and this draft is closed as a duplicate. You’re redirected to the existing parent NCC.
      • No, continue with the new NCR: The draft report continues.
    6. In the Add correction action activity, update whether the correction action is already applied to resolve the issue.
      • No: It enables you to continue to Review and Submit. You can select this option anytime before selecting Continue. It deletes the new correction details that you added.
      • Yes: Add correction details and Expense line are enabled.
        Field Description
        Add Correction details
        Short description Short description of the correction action taken to resolve the issue.
        Description Detailed description of the correction action taken to resolve the issue.
        Expense line
        Description Short description of the expense line.
        CoPQ type Cost of poor quality type.
        Asset Type of asset.
        Amount Cost of the labor or administrative, or cost incurred to procure a new item.
      Add multiple correction actions by selecting Add.
    7. Select Continue to save your changes.
    8. In the Review and submit section, review all the 5W2H details, correction actions, and the expense lines tagged to the correction actions.
      Review and edit any values. Add additional information if needed, then select Submit.
      The submitted issue reference number is generated.