Reject a claims

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Reject a claims that was raised by the dealer.

    Before you begin

    Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Sales promotion.
      Note:
      To learn how to create and navigate to the Review & approve form, see Create a sales promotion claim case.
    2. Select Review & approve from Activities.
    3. Reject the claims by selecting Reject.
    4. Add Notes.
    5. Select Complete.
    6. view the sales promotion summary details by selecting Claim Summary.