---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Reject a claims

# Reject a claims {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reject
a claims that was raised by the dealer.

## Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsSales promotion.  
   Note:  
   To learn how to create and navigate to the Review \& approve form, see [Create a sales promotion claim case](https://servicenow-prod.fluidtopics.net/kcYqSmjHr~Ys8wdAyUIdZA "Submit a sales promotion claim case to request incentive amounts for a completed sale.").
2. Select Review \& approve from Activities.
3. Reject the claims by selecting .
4. Add Notes.
5. Select Complete.
6. view the sales promotion summary details by selecting Claim Summary.
{#mco-reject-all-sp-claims__steps_htm_wsd_wfc}

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