---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Recall campaign

# Implement a recall campaign set up {#ariaid-title1}

* Release version: Australia
* 
* Updated July 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up a recall campaign to define corrective actions, identify impacted assets, create tracking phases, and control dealer visibility throughout the recall lifecycle.

## Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager or admin

## Procedure

1. Review the entities and relationships within the [Recall campaign data model](https://servicenow-prod.fluidtopics.net/faS5m2bAdotfnmTCHGxvNw "The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products."), including tables added or modified by the recall claim plugin.
2. Configure recall campaign: Complete the following tasks to set up the recall campaign in your environment.  
   1. Install Manufacturing recall claim management \[sn_rcl_claim_mgmt\]: [Install Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/hdABccBZL_Oj5B7FAoPFTw "Install the Manufacturing Commercial Operations Core application with the admin role.").
   2. Set up product models and parts: and [Configure product model](https://servicenow-prod.fluidtopics.net/4~xdZ1mZ4bstbhUtsFrx2w "Create and activate product models for finished products, parts, and components in Manufacturing Commercial Operations (MCO).").
   3. Set up assets and install base items: [Configure assets](https://servicenow-prod.fluidtopics.net/ykT6ywkyoNrFwRxB8XfbBA "An asset is a specific product or instance that is supported for a customer.") and [Configure install base item](https://servicenow-prod.fluidtopics.net/WMqfgEIhQJghkYIHGPKTWQ "Create and configure install base item records to track sold products and assets associated with customer accounts.").
   4. Set up dealers: [Set up Dealer](https://servicenow-prod.fluidtopics.net/3xTb0u43ue8I5tLVzQQSrg "Configure dealer accounts and roles to enable dealers to manage campaigns and submit claims through the dealer portal.")
   5. Assign recall roles: [Assigning roles in Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/nktCd9X4t5OkSa8LOg4Vjg "Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.").
   {#mco-recall-campaign-setup__mco-rcl-clms_ol_yt3_dhw_z3c}
3. Work with recall campaign (OEM): Use the Agents (CSM/FSM) workspace to create and manage recall campaigns, phases, and claims.
   1. Create a recall campaign: [Create a campaign](https://servicenow-prod.fluidtopics.net/8CCa8198zXaNUL5qaFxJ2Q "Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.").
   2. Define corrective action and charges: [Corrective actions](https://servicenow-prod.fluidtopics.net/5TESukJj4mcpKnSOmj59fA "Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.").
   3. Import impacted asset: [Importing impacted assets](https://servicenow-prod.fluidtopics.net/B14tUEkgnFKdFOc7HkTQDg "Recall campaign management enables you to import the impacted assets.").
   4. Create and manage campaign phases: [Recall a campaign phase](https://servicenow-prod.fluidtopics.net/edIyVszbcEOK2_KH6C17KQ "Create a recall campaign for a specific geography or a dealership.").
   5. Create phases and sub-phases: [Create a phase and sub-phase in a recall campaign](https://servicenow-prod.fluidtopics.net/0ODzsylthPzhIMkalBAoiw "Create a set of phases and sub-phase within a recall campaign to enable detailed segmentation, improving tracking, and management at each stage of the process.").
4. Work with recall campaign (Dealer): Use the Dealer portal to submit and track recall claims.