---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Recall campaign

# Recall campaign {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A recall process is a structured procedure launched by Original Equipment Manufacturers (OEM) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for
work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.
Figure 1. Recall campaign workflow

## Phases and sub-phases {#mco-rcl-clms__section_nlq_ycw_z3c}

The MCO agent portal enables manufacturers to manage recall campaigns through a structured workflow. The portal provides capabilities to create campaign phases and sub-phases, select target assets for recall,
launch campaigns, and notify affected dealers.

## What to explore next {#mco-rcl-clms__section_b2l_ts1_sjc}

To learn more about configuring and using recall campaign, see:

* [Recall campaign data model](https://servicenow-prod.fluidtopics.net/faS5m2bAdotfnmTCHGxvNw "The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.")
* [Install Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/hdABccBZL_Oj5B7FAoPFTw "Install the Manufacturing Commercial Operations Core application with the admin role.")
* [Implement a recall campaign set up](https://servicenow-prod.fluidtopics.net/ecTqkhz_kCgA5sI8xLloOg "Set up a recall campaign to define corrective actions, identify impacted assets, create tracking phases, and control dealer visibility throughout the recall lifecycle.")
* [Recall management](https://servicenow-prod.fluidtopics.net/4ganUaYzNxl8ikRdgRTUGg "Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.")
{#mco-rcl-clms__ul_zdk_vs1_sjc}