---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Quality management

# Quality issue management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Quality issue management (QIM) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.

Quality Issue Management (QIM) comprises two integrated applications that work together to support your quality management needs.  
Manufacturing quality management enables teams to track and resolve Non-Conformances (NCs) and Quality Issues (QIs) across products, assets, and operations. It does this by capturing problems, coordinating investigations, and fostering stakeholder collaboration.Figure 1. Quality management workflow

## Product non-conformance (PNC) management {#mco-quality-issue-management__section_exs_ln5_z3c}

The Product non-conformance (PNC) workspace provides a streamlined way to capture and address deviations when they occur.

The PNC workspace supports:

* Review and route: assign issues to the appropriate stakeholders.
* Correction actions: implement measures to resolve non-conformance.
* Containment actions: avoid further impact while corrective actions are in progress.
* Closure reporting: document resolution and formally close the issue.
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## Product quality investigation (PQI) management {#mco-quality-issue-management__section_o2m_5rn_xjc}

Product quality investigation (PQI) provides an organized method to find, examine, and address problems with a product or service, including defects, non-conformances, or customer complaints. QIs require comprehensive
investigation with multiple stakeholders.

The PQI workspace supports:

* Root cause analysis: identify the underlying causes of defects.
* Long-term resolution: implement corrective and preventive actions.
* Continuous improvement: enhance processes to avoid recurrence.
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## Remediation core {#mco-quality-issue-management__section_fbz_yn5_z3c}

The Remediation core enables organizations to identify root causes and implement structured remediation plans for both operational and financial issues. It supports quick fixes and long-term solutions to resolve issues efficiently
and sustainably.

## What to explore next {#mco-quality-issue-management__section_d5n_cv1_sjc}

To learn more about configuring and using quality management, see:

* [Quality issue management data model](https://servicenow-prod.fluidtopics.net/~zZVC4usN7fXhCOBPLhzqw "The quality issue management (QIM) framework enables OEMs for documenting non-conformance, evaluating their effects on assets and customers, conducting root cause analysis, and implementing corrective, containment, and other remediation actions.")
* [Install Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/hdABccBZL_Oj5B7FAoPFTw "Install the Manufacturing Commercial Operations Core application with the admin role.")
* [Product non-conformance](https://servicenow-prod.fluidtopics.net/C8VF8b5m1klNslatJ5nzXA "The Agents workspace enables you to create and view product non-conformance cases.")
* [Product quality investigation](https://servicenow-prod.fluidtopics.net/KET0yQ9VaqrCChBXydlCZw "The Agents workspace enables you to create and view product quality investigation cases.")
* [Remediation action plans](https://servicenow-prod.fluidtopics.net/5w37ao7m9nTuUesslg_2JQ "The Agents workspace enables you to create and view remediation action plans.")