Create a product non-conformance case

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a non-conformance case task report for products that had an issue.

    Before you begin

    Role required: Quality Issue Management Admin or Product Non-conformance Triager (sn_mfg_qm.product_non_conformance_case_triager)

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Product Non Conformance Case Task.
    2. Select New.
    3. On the Product Non-conformance Case task form, fill in the fields.
      For a description of the field values, see Product non-conformance case task form.
    4. Select Save.
    5. On the Product Non-conformance Case task form, fill in the Notes fields.
      For a description of the field values, see Product non-conformance case task form.
    6. Optional: Select Discuss.
      The Start a Sidebar discussion window is displayed.

      For a description of the field values, see Discuss form. Select a type of discussion

      • Select Start discussion.
      • Select Start private discussion.
    7. Select Save.