Product details form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Product non-conformance details form enables you to add the case details.

    Table 1. Product non-conformance case form fields
    Field Description
    Number Product non-conformance case task number that is automatically generated. The number starts with PNCC and incremented for every new report.
    Issue severity Severity of the non-conformance case from the options:
    • Critical
    • Major
    • Moderate
    • Minor
    Priority Priority of the non-conformance case.
    Install Base Install base item that has the issue.
    Asset Impacted asset.
    State State of the non-conformance case.
    • Draft
    • New
    • In progress
    • Closed complete
    • Closed canceled
    • Closed incomplete
    • Closed duplicate
    Complaint type Complaint type.
    • Product
    • Location
    • Service
    • Delivery
    • Warranty
    • Installation
    Issue type Category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution.
    • Design
    • Process
    • Supplier
    • Material
    • Logistics
    • Documentation
    Total estimated cost Total estimated cost of the non-conformance case.
    Total actual cost Total actual cost of the non-conformance case.
    Assignment group Organizational units or teams responsible for handling specific tasks, cases, or issues.
    Assigned to User to whom the non-conformance case has been assigned.
    Product quality investigation candidate Option to display Product quality investigation.
    Product quality investigation Product quality investigation.
    Short description Short description on the non-conformance case.
    Complaint details Complaint details, if any.