---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Pre-authorization

# Pre-authorization {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A pre-authorization request is a process to confirm the approval before initiating activities, such as
repairs, material procurement, or labor costs that are included under warranty or service agreements. This procedure confirms that all required inspections and criteria are satisfied and
authorized by the Warranty Specialist. When a claim is created, approved pre-authorization requests can be used to generate claim
jobs, avoiding reentering of claim details. This
streamlines approval workflows and reduces processing delays.

## Use case: Warranty pre-authorization request and approval {#mco-pre-auth-request__section_qg1_fl5_p3c}

Scenario

James, a dealer warranty administrator, must obtain approval before a technician repairs a customer vehicle's air conditioning system. High-cost warranty repairs require pre-authorization, but manual processes
create friction:

* System disconnection: Disconnected systems cause delays and incomplete data entry
* Data inconsistency: Inconsistent labor codes and missing cost details require rework
* Visibility gap: Limited request visibility frustrates both dealers and OEMs
* Operational friction: Approved data must be re-entered when creating repair claims
{#mco-pre-auth-request__ul_r2c_ml5_p3c}  
Solution

MCO streamlines pre-authorization through a unified portal and guided workflow.

James uses the MCO Dealer Portal to submit a pre-authorization request.  
Angela, a warranty specialist, uses the MCO workspace to review and approve the request.

* Dealer Submission: James accesses the MCO Dealer Portal. Auto-loaded vehicle assets and a guided playbook assist with the submission. He enters vehicle details (VIN, work order, issue), adds warranty claim jobs (parts, labor, miscellaneous costs), and submits for approval.
* OEM Review: Angela, a warranty specialist, reviews pending requests in the MCO workspace. She can approve, partially approve with line-level edits, or reject with feedback. All actions create audit trails for compliance.
* Claim Creation: Once approved, James converts the pre-authorized request to a repair claim without re-entering information.
{#mco-pre-auth-request__ul_dzj_kqs_rjc}  
Benefits  
Compare the workflow improvement:{#mco-pre-auth-request__table_fhy_pqs_rjc__entry__2}

| Without MCO | With MCO Pre-Authorization |
|-|-|
| Manual multi-system data entry | Single portal with auto-loaded assets and guided templates |
| Inconsistent labor codes and costs | Standardized labor codes and complete cost capture in one place |
| Slow approval cycles with back-and-forth | Real-time visibility and line-level partial approval with feedback |
| Full data re-entry for repair claims | Pre-approved requests convert directly to claims---no re-entry |
[Table 1. Pre-authorization request benefits]

{#mco-pre-auth-request__table_fhy_pqs_rjc}  
Outcome

James submits a complete pre-authorization request for high-cost air conditioning repair. Angela reviews and approves with transparent feedback. After repair completion, James converts the approved request to a
repair claim instantly, reducing processing time and ensuring compliance.
**Related concepts**   

* [Pre-authorization request](https://servicenow-prod.fluidtopics.net/lhlQ~yIV01pnAXXBKyfvNw "MCO dealer portal enable you to create and submit the pre-authorization request.")
* [Pre-authorization requests](https://servicenow-prod.fluidtopics.net/xGMA5tFtJkqVnlZxRFdnpQ "Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.")