Pre-authorization job details form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • The pre-authorization job form enables you to enter the warranty, labor, and part details.

    Table 1. Pre-authorization job details form
    Field Description
    Warranty
    Note:
    Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs.
    Casual part Part number of the product that is repaired.
    Repair action Repair action type. Options are:
    • Repair
    • Replacement
    • Software update
    Issue description Name of the product that has the issue.
    Proposed repair details Short description of the repair details.
    Parts
    Part number Part number that is repaired, replaced, or upgraded. It’s fetched from the product model.
    Casual part replacement Casual part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job.
    Quantity Quantity of assets that are repaired. Unit of measure is configurable. Available options are:
    • Case
    • Pack
    • Carton
    • Kit
    • Each
    • Bundle
    • Box
    Base amount Base amount of the part. It is without tax.
    Tax rate Tax rate.
    Claimed amount Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    Labor
    Labor code Labor code. It’s the main data for implementation.
    Duration Time required to repair or replace the part or product. Unit of measure includes:
    • Year
    • Hours
    • Month
    • Days
    Base amount Base amount of the labor work performed. It is without tax.
    Tax rate Tax rate.
    Claimed amount Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    External services
    Description Details of the external services taken for the repair or replacement of the part.
    Base amount Base amount of the external service taken. It is without tax.
    Tax rate The tax rate.
    Claimed amount Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    Miscellaneous
    Description Details of the miscellaneous services.
    Base amount Base amount for any miscellaneous services.
    Tax rate Tax rate.
    Claimed amount Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.

    For example: base amount * quantity + tax rate.
    Claimed amount Total amount claimed for this job. It includes:
    • Parts claimed amount
    • Labor claimed amount
    • External services claimed amount
    • Miscellaneous claimed amount
    Attachments Attachments that support your claims.
    Pre-approval requested amount

    Total amount claimed includes parts, labor, external services, and miscellaneous items.