Adding a phase task

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Agents workspace enables the manufacturers to add the phase task details for the recall campaigns.

    Before you begin

    Role required: sn_rcl_claim_mgmt.recall_manager and sn_rcl_claim_mgmt.recall_phase_owner

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Recall Management > My Campaign > Recall Campaign Phases > Phase tasks.
    2. Select New.
    3. On the Phase task form, fill in the fields.
      For a description of the field values, see Phase task form.
    4. Select Submit.