---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Partially approve a claims

# Partially approve a claims {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Partially approve a
sales promotion claim by updating the approved amount, which is less than the claimed amount.

## Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsSales promotion.  
   Note:  
   To learn how to create and navigate to the Review \& approve form, see [Create a sales promotion claim case](https://servicenow-prod.fluidtopics.net/kcYqSmjHr~Ys8wdAyUIdZA "Submit a sales promotion claim case to request incentive amounts for a completed sale.").
2. Select Review \& approve from Activities.
3. Set the Claim amount to the number that you want to approve.
4. Add Notes.
5. Select Complete.  
   The sales promotion claim is partially approved.
6. View the sales promotion summary details by selecting Claim Summary.

*[\>]: and then