---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Look up by serial number

# Look up an asset or claim by its serial number {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Look up the serial number of the asset or claim details in the dealer portal. View the item for recall and sales
promotion claims.

## Before you begin

Role required: sn_dealer_mgmt.dealer_service_advisor

## Procedure

1. Navigate to Dealer PortalLookup by serial number.
2. Enter the serial number.
3. Select Search.  
   The page displays the claim details of that serial number. It includes Submitted claims, Active recalls, and Details.
4. View the relevant details.
   * To view the claims submitted for that product or asset, select Submitted claims.
   * To view a recall performed on the product or asset, select Active recalls.
   * To view the install base form view, select Details.
   {#mco-lookup__choices_kql_nfw_zfc}

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