---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# FSM integration

# FSM integration {#ariaid-title1}

* Release version: Australia
* 
* Updated April 15, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Quality Issue Management (QIM) integrates with Field Service Management (FSM) to support quality actions that require on-site intervention. Non-conformance (NC) and quality issue (QI)
records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.

Key capabilities:

* Create FSM work orders from NC and QI action plans, including containment and correction actions
* View FSM-specific fields within the correction and containment action forms in QIM
* Monitor real-time FSM work order status from the QIM record
* View field progress and completion details without leaving QIM
* Avoid premature closure of QIM records when linked FSM work orders are incomplete

{#mco-fsm-integration__ul_lgz_jrb_y3c}

Use this integration when a quality issue requires physical on-site activity to resolve. Examples include field inspections to confirm a defect, containment actions at a customer or production site, and corrective repair or replacement work performed by field technicians.