---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# DMS integration

# DMS integration {#ariaid-title1}

* Release version: Australia
* 
* Updated July 13, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integration with Dealer Management Systems (DMS) enables automatic retrieval of repair order data to streamline claim creation and processing in MCO.

Dealer Management Systems (DMS) are the system of record for repair orders, capturing repair details, part codes, and labor codes used to automate claim creation in MCO. The automotive industry uses the STAR (Standards for Technology in Automotive Retail) API standard for DMS-OEM integration, but some OEMs use non-STAR standards. MCO supports a flexible integration framework for both STAR and custom configurations, extendable to other systems used by industrial OEMs.

This integration automates claim and pre-approval creation from repair order data, reducing errors and effort in claim submission. It also updates claim status back to the DMS after assessment in MCO, so dealers can continue using the DMS as their primary interface.

Key capabilities:

* Connects to STAR-based and custom DMS configurations across automotive and industrial OEMs.
* Extracts repair order data, including part codes and labor codes, for claim processing.
* Maps repair order fields to populate claim and pre-approval records automatically.
* Synchronizes assessment outcomes back to the DMS in real time.
* Preserves the dealer's existing DMS workflow without requiring a separate login.
**Related concepts**   

* [MCO Integration APIs](https://servicenow-prod.fluidtopics.net/0p3w6uGirl03ZnL7kQLPeQ "Use ServiceNow APIs to change functionality and add features in the Manufacturing Commercial Operations (MCO) solution.")  
**Related tasks**   

* [Set up inbound DMS integration](https://servicenow-prod.fluidtopics.net/QZtaSOFBesNnhDcTWZ8HjA "Route dealer records, orders, and updates from the dealer management system (DMS) into the original equipment manufacturer (OEM) instance (DMS to OEM ServiceNow instance) for processing.")