Create a repair claim

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a repair claim for the products under warranty or recall.

    Before you begin

    Role required: Manufacturing operations admin

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Repair.
      Note:
      Select any Case from the list.
    2. Select New.
    3. On the Claims details form, fill in the fields.
      For a description of the field values, see Claim details form.
    4. Select Continue.
      The Claim jobs form appears.
    5. Select Add claim jobs.
    6. Set Type as Warranty.
    7. On the Repair claim jobs form, fill in the fields.
      For a description of the field values, see Repair claim form.
    8. Select Submit.

    Result

    The claim job is successfully submitted for review and approval.