---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a repair claim using playbook

# Create a repair claim using playbook {#ariaid-title1}

* Release version: Australia
* 
* Updated May 18, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a repair claim for the products under warranty or recall using the playbook experience.

## Before you begin

Role required: Manufacturing operations admin

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListCreate Repair Claim CaseAllNew.  
   The guided Repair claim case playbook displays.
2. Claim details  
   1. On the Enter claim details form, fill-in the [Claim details form](https://servicenow-prod.fluidtopics.net/befJVHCycHiao1BFNeqOrQ "The Claim details form enables the dealer to enter the claim details for the repair work performed.") details.
   2. Select Continue.
3. Claim jobs  
   1. Select Add claim jobs.
   2. Set Type as Warranty or Recall.
   3. On the Repair claim jobs form, fill in the [Repair claim form](https://servicenow-prod.fluidtopics.net/8DQDPagL6HAXO24jvr0wdQ "The repair claim form enables you to enter the warranty and recall claim details.") details.
   4. Select Save.
   5. Select Submit.
4. Claim review  
   The claim job is successfully submitted for review and approval.
5. Review \& approve  
   The claim analysis and claim jobs summary are generated. Multiple claims jobs summary can be viewed by selecting Show more.

   Select an action from the following table.
   {#mco-create-rc-using-playbook__entry__2}

   | Action | Description |
   |-|-|
   | Approve all | Select Approve all from the list. All claims are approved. The Next steps details are provided. |
   | Reject all | Select Reject all from the list. All claims are rejected. The suggested action will be provided. |
   | Partially approve | Select Partially approved. Approve, reject, or delete individual jobs, or enter a lesser approved amount for any job. The Suggested action will be provided. |
   | Send back | Select Send back. The claim is returned to the dealer for additional information. The Suggested action will be provided. |
   [Table 1. Review and approve actions]

6. Select Submit.

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