---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create internal business location

# Create internal business location {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.

## Before you begin

Role required: admin

## About this task

The manager of an internal business location can access all the cases for account, household, or consumer in the location hierarchy, including cases for child business locations. The manager can also:

* Add staff members to business locations in the location hierarchy.
* Create account team or consumer team relationships with staff members from the location hierarchy.
* View customer information.
* Update cases created in the location hierarchy.
* Create cases for customers in the location hierarchy.
{#mco-create-internal-business-location__ul_uh3_4bl_bgc}  
Note:  
Only internal users can be added as managers for internal business locations.

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsInternal Business Locations.
2. Select New on the Internal Business Locations list.
3. On the Internal business location form, fill in the fields.  
   For a description of the field values, see [Internal business location form](https://servicenow-prod.fluidtopics.net/IY9rLzCd~yAjYBACTE6j5w "Internal Business Location (IBL) form to store information about an internal business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.").
4. Select Submit.  
   The location is added to the Internal Business Locations list.

   After creating an internal business location, you can add staff members to the location and create relationships between staff members and accounts,
   households, and consumers. You can track the list of customers serviced by a business location.
{#mco-create-internal-business-location__steps_g5g_gbl_bgc}
**Related topics**   

* [Add staff members to a business organization](https://www.servicenow.com/docs/access?context=add-staff-members-biz-loc&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)

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