Corrective actions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.

    Before you begin

    Role required: sn_rcl_claim_mgmt.recall_manager

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Recall Management > My Campaigns.
    2. Select the corresponding campaign record in which you want to create a corrective action.
    3. Select Corrective Actions.
    4. Select New.
    5. On the corrective action form, fill in the fields.
      For a description of the field values, see Corrective action form.
    6. Select Save.
      Ready to use option is displayed.
      Note:
      At least one "In use" corrective action is required to initiate the recall campaign to In-progress.

      Corrective action must contain at least one action charge line to move it to In use.