---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a CoPQ expense line

# Create a CoPQ expense line {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.

## Before you begin

Role required: Quality Issue Management Admin or product non-conformance submitter (sn_mfg_qm.product_non_conformance_submitter)

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListProduct Non Conformance CaseCorrection ActionsCoPQ Expense Line.
2. Select New.
3. On the CoPQ Expense Line form, fill in the fields.  
   For a description of the field values, see [CoPQ expense line form](https://servicenow-prod.fluidtopics.net/Q6ZOwWGXpvpeBPbsI0OWrQ "The CoPQ expense line form enables you to enter the expense line details for product non-conformance..").
4. Select Save.

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