---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a containment action

# Create a
containment
action {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a containment action report to address issues
for the impacted
assets.

## Before you begin

Role required: Quality Issue Management Admin or product non-conformance
resolver
(sn_mfg_qm.product_non_conformance_resolver)

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListProduct Non Conformance CaseContainment Action.
2. Select New.
3. On the Containment Action form, fill in the fields.  
   For a description of the field values, see [Containment action form](https://servicenow-prod.fluidtopics.net/VuCtnU0OsUvJJqYE1SoUog "The containment action form lets you record details of products with quality issues and helps prevent their sale to new customers.").
4. Select Save.  
   The [Create a CoPQ expense line](https://servicenow-prod.fluidtopics.net/5h3PU0PElgPVI2G3Ns4k9w "Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns."), [Impacted asset action](https://servicenow-prod.fluidtopics.net/breX12H438f0imYKjsBKdQ "Create the list of assets that are impacted under non-conformance cases."), and [Work order form](https://servicenow-prod.fluidtopics.net/HDdLzEibugRzB~ncBkitjg "Create and track field service work orders for on-site correction, containment, or repair activities linked to a QIM record.") forms are displayed.
**Related reference**   

* [Notes form](https://servicenow-prod.fluidtopics.net/caWyrQ6Io6AeY~6iQBm5Nw "Notes form enables you to add the watch list details.")
* [Resolution information form](https://servicenow-prod.fluidtopics.net/d5_n4MmbaJ35CN_O0GCHrA "This form enables you to add the report closing details.")
* [Effectiveness form](https://servicenow-prod.fluidtopics.net/sSIfXhVdckXWIBUPv_Q5Gw "This form enables you to add the effectiveness information.")

*[\>]: and then