---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Claim details form

# Claim details form {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Claim details form enables the dealer to enter the claim details for the repair work performed.
{#mco-claim-details-form__table_bzb_hqf_sfc__entry__2}

| Field | Description |
|-|-|
| Asset | Asset or product on which repair action is performed. |
| Requested by | User who is raising the repair claim request. |
| Consumer | Customer information that is auto-populated based on the install base. |
| Description | Short description on the repair claim. |
| Dealer | Dealer who is raising the repair claim request. |
| Reported date | Date on which the claim is being raised. |
| External work order | Claim work order number that is a string value. |
| Unit of measure | Quantity of assets that are raised for repair claim. Unit of measure is configurable. Available options are: * Box * Bundle * Carton * Case * Days * Each * Kit * Month * Pack * Year {#mco-claim-details-form__ul_tp4_b5f_sfc} |
| Product usage | Enter the number of Asset used. It provides insights into how customers use a product. |
[Table 1. Claim details form fields]

{#mco-claim-details-form__table_bzb_hqf_sfc}
**Related tasks**   

* [Submit a repair claim for warranty](https://servicenow-prod.fluidtopics.net/rEP0lVSXCamUBdUwp7ssaA "Create a warranty claim and submit it for approval.")  
**Related topics**   

* [Roles and components of Partner Relationship Management](https://www.servicenow.com/docs/access?context=roles-and-components-of-partner-relationship-management&version=australia&pubname=australia-order-management&ft:locale=en-US)