Approve all claims

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As an OEM claims agent, approve all the claim request raised by the dealer.

    Before you begin

    Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Sales promotion.
      Note:
      To create and navigate to the Review & approve form, see Create a sales promotion claim case.
    2. Select Review & approve from Activities.
    3. Select Check
    4. Add Notes.
      All the claims are approved and Claim Summary activity is displayed.
    5. Select Complete.
    6. View the sales promotion claim summary details by selecting Claim Summary