---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Reviewing and approving repair claims

# Reviewing and approving repair claims {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents portal or workspace enables you to review and approve the claims submitted by a dealer.  
1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRepair.  
   Note:  
   To create and navigate to the Review \& approve form, see [Create a repair claim manually](https://servicenow-prod.fluidtopics.net/EUDW8xMfVq4XhGqriXrt5w "Create a repair claim for the products under warranty or recall.").
2. From Activities, select Review \& approve
3. Select the required action from the following table.
{#mco-approve-repair-claims__entry__2}

| Action | Description |
|-|-|
| Approve all | Select Approve all from the drop-down. All claims are approved. View the summary in Claim Summary. |
| Reject all | Select Reject all from the drop-down. All claims are rejected. View the summary in Claim Summary. |
| Partially approve | Select Partially approved. Approve, reject, or delete individual jobs, or enter a lesser Approved amount for any job. View the summary in Claim Summary. |
| Send back | Select Send back. The claim is returned to the dealer for additional information. |
[Table 1. Review and approve repair claims]

*[\>]: and then