---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a pre-authorization request

# Create a pre-authorization request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.

## Before you begin

Role required: sn_claim_cmn.warranty_specialist

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsPre-authorization requestsAll.
2. Select New.
3. On the Create New Pre Authorized Repair Request form, fill in the fields.  
   For a description of the field values, see [Pre-authorization form](https://servicenow-prod.fluidtopics.net/RkDIYiTjbsPDsOc4Es~ncw "The pre-authorization form enables you to enter the pre-authorization details.").
4. Select Continue.
5. Select Job details.
6. Select Add claim jobs.
7. Set Type as one of the following:WarrantyGoodwill.  
   * Warranty: Repair, replacement, or service that is covered under the warranty.
   * Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
   {#mco-agents-create-pre-auth-request__ul_pyq_wcp_qhc}
8. On the Repair claim jobs form, fill in the fields.  
   For a description of the field values, see [Pre-authorization job details form](https://servicenow-prod.fluidtopics.net/0W7GtlPqDAzNx9EIS6bJ~Q "The pre-authorization job form enables you to enter the warranty, labor, and part details.").
9. Select Save.
10. **Optional:** If you need to add additional claims, select Add claim job.
11. Select Submit.  
    The Pre-authorization in review window is displayed.
12. Select Pre-authorization review, and then either approve, reject, or return the request.  
    For more information on pre-authorization review tasks, see [Review and approve a pre-authorization request](https://servicenow-prod.fluidtopics.net/1fRd_~xLjF9lOZwJV~xhWw "Review and approve the pre-authorization request submitted by a dealer.").
13. Select Assign to me to assign the case to yourself.

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