---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# MCO core

# Manufacturing Commercial Operations core features {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manufacturing Commercial Operations (MCO) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and
pre-authorization requests.
{#manufacturing-commercial-operations-core-features__table_usq_4bp_4hc__entry__2}

| Features | Description |
|-|-|
| [Sales promotion claims](https://servicenow-prod.fluidtopics.net/ksNK9pdBron2DEDkjqbGcQ "OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM.") | Create and manage sales promotions to reach customers with targeted offers and campaigns. |
| [Recall campaign](https://servicenow-prod.fluidtopics.net/jhTWVy~2ZfkUmp5HRHkhwg "A recall process is a structured procedure launched by Original Equipment Manufacturers (OEM) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.") | Initiate and manage recall campaigns to address product defects or issues after distribution. |
| [Repair claim](https://servicenow-prod.fluidtopics.net/HS~K8lSde1aAPH~MPPLTsw "In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.") | Process warranty and repair claims by documenting customer-reported issues and managing reimbursement requests from dealers. |
| [Pre-authorization](https://servicenow-prod.fluidtopics.net/TXzrKy0oniNgItzbm8hCjA "A pre-authorization request is a process to confirm the approval before initiating activities, such as repairs, material procurement, or labor costs that are included under warranty or service agreements. This procedure confirms that all required inspections and criteria are satisfied and authorized by the Warranty Specialist. When a claim is created, approved pre-authorization requests can be used to generate claim jobs, avoiding reentering of claim details. This streamlines approval workflows and reduces processing delays.") | Request pre-authorization to obtain approval before initiating repair or warranty claim activities. |
[Table 1. MCO core features]

{#manufacturing-commercial-operations-core-features__table_usq_4bp_4hc}