---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create recall corrective actions

# Create recall corrective actions using ServiceNow Otto for MCO {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create recall corrective actions AI agent extracts the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective
action and the corresponding charges.

## Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRecall Management.
2. Create a recall campaign record.
3. Select the ServiceNow Otto icon ![]() to launch the ServiceNow Otto panel.
4. Submit a request to initiate a corrective action.  
   The orchestrator activates the Create Recall Corrective Actions AI Agent, prompting you to proceed with the creation of the corrective action.
5. The agent prompts the user to upload the repair documents required for generating the corrective actions.
6. The agent reviews the uploaded documents.  
   Note:  
   If information is missing, the agent displays an error message and provides clear instructions for resolution.  
   This process is repeated until all the required information is provided.
7. The agent generates the corrective action and associated charges.  
   All the corrective actions are generated along with the different charges (labor, part, miscellaneous, and external services).
**Related tasks**   

* [Create a campaign](https://servicenow-prod.fluidtopics.net/8CCa8198zXaNUL5qaFxJ2Q "Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.")  
**Related topics**   

* [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Modify an agentic workflow](https://www.servicenow.com/docs/access?context=modify-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

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