Create a installed product

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create an association between sold products and install base items. Installed products provide information on the instances that a sold product is deployed on.

    Before you begin

    Verify that the following plugins are installed:
    • Customer Service Install Base Management (com.snc.install_base)
    • Customer Service with Service Portfolio Management (SPM) (com.snc.csm_spm)
    • Product Catalog Management Core (com.sn_prd_pm)

    Role required: admin

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > MCO Setup > Install base items > Installed Products.
    2. In the related list section of the Install base form, select an install base item and open Sold product.
    3. Select New.
    4. On the form, fill in the fields.
      Table 1. Sold Product form
      Field Description
      Install base item Instance where the sold item is deployed on.
      Sold product Sold product that is deployed to the customer.
    5. Select Save.