--- sourceDocument: Australia Manufacturing sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing Release : - australia ft:locale : - en-US ft:publication_title : - Australia Manufacturing ft:clusterId : - mftg bundleId : - mftg workflow : - Customer and Industry --- # Assign roles # Assigning roles in Manufacturing Commercial Operations {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application. ## Before you begin Set the application scope to Manufacturing Commercial Operations using the application picker. For more information, see [Application picker](https://www.servicenow.com/docs/access?context=c_ApplicationPicker&version=australia&pubname=australia-application-development&ft:locale=en-US). Role required: admin or sn_mfg_cmn.manufacturing_operations_admin ## About this task User with the roles listed in the following table can use the Manufacturing Commercial Operations. {#assign-mco-roles__table_b4d_krf_sjc__entry__3} | Role | Description | Contains roles | |-|-|-| | sn_mfg_cmn.manufacturing_operations_admin | Administers who can access sensitive data by restricting how users acquire roles in the Manufacturing Commercial Operations applications. | * sn_sls_prm_clm_mgt.bulk_upload_admin * sn_sales_prm_mgmt.sales_promotion_manager * sn_mfg_cmn.input_set_writer * sn_labr_cmn.labr_admin * sn_repr_claim_mgmt.claim_admin * sn_sls_prm_clm_mgt.sales_promotion_claim * sn_rcl_claim_mgmt.adminsn_prd_pm.product_catalog_admin * sn_sales_prm_mgmt.sales_promotion_admin * sn_prm.enterprise_partner_admin * sn_dealer_mgmt.dealer_admin * sn_customerservice_manager * sn_claim_cmn.claims_agent * sn_prm.partner_ui * sn_repair_claim_mgmt.repair_pre_auth_admin {#assign-mco-roles__ul_fjt_34n_lfc} | | sn_claim_cmn.claims_agent | View, approve, recall, and reject claims. | * sn_sales_prm_mgmt.sales_promotion_viewer * sn_prm.enterprise_partner_agent * sn_rcl_claim_mgmt.campaign.viewer * sn_customerservice_agent * sn_dealer_mgmt.dealer_viewer * sn_repr_claim_mgmt.navigation_menu * sn_prd_pm.product_catalog_viewer * sn_repr_claim_mgmt.claim_writer * sn_sls_prm_clm_mgt.sales_promotion_claim_writer * sn_mfg_cmn.navigation_menu * sn_repr_claim_mgmt.charge_creator * financial_mgmt_user * sn_repair_claim_mgmt.repair_pre_auth_viewer * sn_repr_claim_mgmt.pre_auth_navigation_menu {#assign-mco-roles__ul_slx_s4n_lfc} | | sn_dealer_mgmt.dealer_service_advisor | Create, view, update, and cancel repair claim cases. | * sn_repr_claim_mgmt.claim_creator * sn_rcl_claim_mgmt.campaign.viewer * sn_customerservice.customer_case_manager * sn_prd_pm.external_product_viewer * sn_dealer_mgmt.dealer_viewer * sn_customerservice.requester * sn_prm.external_partner_associate * sn_repair_claim_mgmt.repair_pre_auth_admin * sn_repr_claim_mgmt.pre_auth_navigation_menu {#assign-mco-roles__ul_b45_w4n_lfc} | | sn_dealer_mgmt.dealer_sales_agent | Create, view, update, and cancel a sales promotion claim case. | * sn_dealer_mgmt.dealer_viewer * sn_prm.external_partner_associate * sn_sls_prm_clm_mgt.bulk_upload_creator * sn_sales_prm_mgmt.sales_promotion_viewer * sn_sls_prm_clm_mgt.sales_promotion_claim_creator * sn_customerservice.case_contributor_creator * sn_customerservice.requester {#assign-mco-roles__ul_vnd_1pn_lfc} | | sn_rcl_claim_mgmt.recall_manager | Create, read, and update a recall campaign claim. | sn_rcl_claim_mgmt.campaign.creator | | sn_sales_prm_mgmt.sales_promotion_manager | Create, read, update, and cancel a sales promotion. | * sn_sales_prm_mgmt.sales_promotion_creator * sn_sls_prm_clm_mgt.sales_promotion_claim_viewer * sn_customerservice.csm_workspace_user * sn_mfg_cmn.navigation_menu {#assign-mco-roles__ul_nh1_fpn_lfc} | | sn_dealer_mgmt.dealer_operations_admin | Create, read, update, or cancel all claims. | * sn_prm.external_partner_manager * sn_sls_prm_clm_mgt.bulk_upload_admin * sn_dealer_mgmt.dealer_sales_agent * sn_dealer_mgmt.dealer_service_advisor {#assign-mco-roles__ul_glf_3pn_lfc} | | sn_rcl_claim_mgmt.recall_phase_owner | Update, publish, close, and cancel a recall campaign phase or sub-phase. | sn_rcl_claim_mgmt.campaign_phase.writer | | sn_claim_cmn.warranty_specialist | View, approve, return, or reject pre-authorization requests. | * sn_customerservice_agentsn_dealer_mgmt.dealer_viewer * sn_repr_claim_mgmt.navigation_menu * sn_prd_pm.product_catalog_viewer * sn_mfg_cmn.navigation_menu * financial_mgmt_user * sn_repair_claim_mgmt.repair_pre_auth_writer * sn_repair_claim_mgmt.repair_pre_auth_charge_creator * sn_repair_claim_mgmt.claim_viewer * sn_repr_claim_mgmt.pre_auth_navigation_menu {#assign-mco-roles__ul_dp4_44f_zgc} | | sn_mfg_qm.admin | Full access to all Quality Issue Management (QIM) features, tables, and configuration. | * sn_mfg_qm.product_quality_investigation_lead sla_admin * sn_mfg_qm.finance_approver * sn_mfg_qm.product_non_conformance_case_resolver {#assign-mco-roles__ul_yfj_3vf_sjc} | | sn_mfg_qm.triager | Review new submissions, check completeness, determine priority and severity, assign to resolvers, and update triage information. | * sn_mfg_qm.prd_qi_viewer * sn_mfg_qm.product_non_conformance_submitter * sn_mfg_qm.prd_ncc_task_creator {#assign-mco-roles__ul_v15_rvf_sjc} | | sn_mfg_qm.resolver | Work the full PNCC playbook: correction, impacted assets, containment, and closure. Create Quality Investigations. | * sn_mfg_qm.prd_qi_creator * sn_rm_core.cause_action_creator * sn_rm_core.rca_task_creator * sn_customerservice.case_contributor_viewer * sn_rm_core.issue_cause_creator * sn_mfg_qm.impacted_asset_creator * sn_rm_core.copq_fin_req_creator * sn_align_core.apw_user * sn_rm_core.rem_action_creator * sn_mfg_qm.product_non_conformance_case_triager * sn_rm_core.copq_planned_line_charge_creator * sn_rm_core.copq_exp_line_creator * sn_rm_core.correction_action_creator * sn_rm_core.containment_action_creator * sn_rm_core.rem_action_plan_creator * sn_rm_core.task_cause_association_creator * sn_rm_core.cause_action_plan_creator * sn_mfg_qm.impacted_asset_action_creator {#assign-mco-roles__ul_wrw_zvf_sjc} | | sn_mfg_qm.investigation_member. | Create, view, update, and cancel a quality investigation and related records. Sign off the investigation and move it to closure. | * sn_rm_core.copq_exp_line_creator * sn_mfg_qm.impacted_asset_creator * sn_mfg_qm.impacted_asset_action_creator * sn_rm_core.corrective_action_creator * sn_rm_core.correction_action_viewer * sn_rm_core.rca_task_creator * sn_rm_core.issue_cause_creator * sn_customerservice.csm_workspace_user * sn_rm_core.preventive_action_creator * sn_mfg_qm.prd_qi_writer * sn_mfg_qm.prd_qi_task_writer * sn_rm_core.rem_action_creator * sn_rm_core.cause_action_plan_creator * sn_mfg_qm.prd_ncc_viewer * sn_mfg_qm.prd_ncc_task_viewer * sn_rm_core.copq_planned_line_charge_creator * sn_align_core.apw_user * sn_rm_core.task_cause_association_creator * sn_mfg_qm.stakeholder_viewer * sn_rm_core.rem_action_plan_creator * sn_rm_core.cause_action_creator * sn_customerservice.case_contributor_viewer * sn_rm_core.containment_action_creator * sn_rm_core.copq_fin_req_creator {#assign-mco-roles__ul_vvn_gwf_sjc} | | sn_mfg_qm.remediation_plan_approver. | Approve or reject remediation action plans before they are enacted. | * sn_rm_core.copq_exp_line_creator * sn_customerservice.csm_workspace_user * sn_mfg_qm.prd_ncc_viewer * sn_rm_core.cause_action_plan_viewer * sn_mfg_qm.stakeholder_viewer * sn_mfg_qm.prd_qi_task_viewer * sn_install_base.install_base_viewer * sn_rm_core.cause_action_viewer * sn_rm_core.rca_task_viewer * sn_rm_core.rem_action_plan_viewer * sn_rm_core.copq_fin_req_viewer * sn_rm_core.issue_cause_viewer * sn_mfg_qm.prd_ncc_task_viewer * sn_mfg_qm.prd_qi_viewer * sn_mfg_qm.impacted_asset_action_viewer * sn_rm_core.copq_planned_line_charge_viewer * sn_mfg_qm.impacted_asset_viewer * sn_rm_core.task_cause_association_viewer {#assign-mco-roles__ul_nj1_nwf_sjc} | | sn_mfg_qm.finance_approver. | Approve Cost of Poor Quality (COPQ) financial requests and expense lines. | * sn_rm_core.containment_action_viewer * sn_rm_core.preventive_action_viewer * sn_mfg_qm.impacted_asset_viewer * sn_rm_core.copq_fin_req_viewer * sn_rm_core.rem_action_viewer * sn_rm_core.copq_planned_line_charge_viewer * sn_customerservice.csm_workspace_user * sn_mfg_qm.prd_ncc_task_viewer * sn_rm_core.corrective_action_viewer * sn_mfg_qm.prd_qi_task_viewer * sn_rm_core.issue_cause_viewer * sn_rm_core.rem_action_plan_viewer * sn_rm_core.cause_action_plan_viewer * sn_mfg_qm.impacted_asset_action_viewer * sn_mfg_qm.prd_qi_viewer * sn_rm_core.correction_action_viewer * sn_mfg_qm.stakeholder_viewer * sn_mfg_qm.prd_ncc_viewer * sn_install_base.install_base_viewer * sn_rm_core.copq_exp_line_viewer * sn_rm_core.task_cause_association_viewer * sn_rm_core.rca_task_viewer * sn_rm_core.cause_action_viewer {#assign-mco-roles__ul_mzk_5wf_sjc} | | sn_mfg_qm.submitter. | Create, view, update, and cancel a non-conformance case. Create a correction action and add expense lines to it. | * sn_customerservice.case_contributor_creator * sn_dealer_mgmt.dealer_viewer * sn_customerservice.csm_workspace_user * sn_mfg_qm.prd_ncc_creator * sn_customerservice.service_organization_contributor * sn_rm_core.correction_action_creator * playbook.agentic_workflow_user * sn_customerservice.requester * sn_customerservice.customer_data_viewer * sn_prm.external_partner_associate * sn_mfg_ai_agents.submitter_ai_playbooks * sn_rm_core.copq_exp_line_creator {#assign-mco-roles__ul_qs5_x5f_sjc} | [Table 1. Manufacturing Commercial Operations roles] {#assign-mco-roles__table_b4d_krf_sjc} ## Procedure Assign roles to users and groups using the ServiceNow AI Platform user administration feature. * To assign a role to a user, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US). * To assign a role to a group, see [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#assign-mco-roles__choices_tjl_52j_xnb} **Related concepts** * [Set up Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/7BwPFoTqvZRU2gmbI0Mv2w "Manufacturing Commercial Operations requires initial configuration of key components before users can begin managing manufacturing operations. Configure warranty contracts, labor codes, product models, assets, install base items, and dealer relationships in the following table.")