---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# View sales promotion claim cases

# View sales promotion claim cases {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View
the sales promotion claim cases.

## Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

## Procedure

1. Navigate to AllSales Promotion Claim Management.
2. Select the list that you want to view.  
   * My Cases: Cases assigned to the agents.
   * All: All the cases that belong to that business location.
   * Open- All the open cases.
   * Unassigned- Unassigned cases and assign them to the available agent.
   * Escalated: Cases that are escalated and need attention.
   {#all-cases__ul_lqj_xng_tfc}

*[\>]: and then