View sales promotion claim cases

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the sales promotion claim cases.

    Before you begin

    Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

    Procedure

    1. Navigate to All > Sales Promotion Claim Management.
    2. Select the list that you want to view.
      • My Cases: Cases assigned to the agents.
      • All: All the cases that belong to that business location.
      • Open- All the open cases.
      • Unassigned- Unassigned cases and assign them to the available agent.
      • Escalated: Cases that are escalated and need attention.