Convert the provisional credit that was issued previously to a customer to a final credit issuance.
Before you begin
Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector
Procedure
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Navigate to .
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Select the lists icon (
).
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In the Lists tab, under Card disputes service cases, open the case list.
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In the list, select the case that you want to work on.
If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
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Select the Playbook tab.
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In the transaction level playbook of the Processing tab, select the transaction ID.
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The Chargeback stage is initiated for the transaction.
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Select the Convert provisional credit to final credit activity.
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On the form, fill in the required fields.
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Select Close task.