Using generative AI
If you have an agent role, you can summarize the case details with the Now Assist for Financial Services Operations (FSO) application. Customers can also use Disputes intake via Virtual Agent to submit card disputes.
Use the case summarization skill to understand the case context quicker. These summaries are useful for long-running or complex cases.
Disputes intake via Virtual Agent streamlines the card dispute submission process for cardholders by providing a chat interface. Case information is gathered from the customer’s responses and dispute questionnaire questions are presented to the customer in conversational language.