Resume a Disputes intake via Virtual Agent dispute case as a customer

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Learn how a customer can resume a card dispute case in Disputes intake via Virtual Agent when they close a Virtual Agent chat before submitting the case.

    Before you begin

    Role required: none

    Procedure

    1. In the Customer Support portal, navigate to My Lists > My Cases.
    2. In the My Cases list, select the Case number for the incomplete case.
      An incomplete case may be in a New state.
    3. Complete the remaining activities in the playbook.
      A customer can resume an incomplete card dispute case from a Virtual Agent chat by opening the case in the portal.
    4. At the Submit dispute activity, select Submit.